STORE POLICY

Thank you for choosing SILKSEXTENTIONS for your luxury hair needs. To ensure a smooth and professional experience for all clients, please read and adhere to the following policies:  

Order Policy • All orders must be placed through our official website or authorized sales channels. • Double-check all order details before checkout. Once submitted, orders cannot be modified.  

Payment Policy • Full payment is required at the time of purchase. • We accept major credit cards, PayPal, and other secure payment methods listed at checkout. • All transactions are encrypted for your security.  

Shipping Policy • Standard processing time is 3–5 business days.pre-orders may require 3-5 business days. Express 1-3 • Shipping times vary by location. Tracking numbers will be provided once your order ships. • SILKSEXTENTIONS is not responsible for shipping delays caused by carriers, weather, or incorrect addressess

Return & Exchange Policy • Due to the nature of our products, all sales are final. No refunds or returns. • Exchanges are considered only if the product is defective or incorrect upon arrival. Must be reported within 48 hours of receiving the item. • Hair must be in original condition (unworn, unwashed, uncut, and with tags/packaging intact). 

Maintenance & Hair Care • We recommend co-washing hair before installation. • Use sulfate-free, moisturizing products to maintain hair longevity. • Treat your extensions with the same care as your natural hair for best results. 

Customer Service • For questions or concerns, please contact us at 773-971-0485 • Responses are typically within 24–48 business hours.